CUSTOMER FREQUENTLY ASKED QUESTIONS
Timber flooring can provide a home or office with a great feel and finish, but often they can be difficult to maintain. That’s why, at City Floorsanding, we offer the Bay of Plenty with floor sanding, polishing and restoration services at great prices. Contact us today to organise a free quote, or send an enquiry through online and we’ll be in touch as soon as possible!
Can I use a steam mop?
We don’t recommend using steam mops or abrasive cleaners.
Can I use polish, waxes, etc. on my floor?
Definitely not polish, waxes or silicone finishes will affect the bonding and/or additional re-glaze coats.
How should I clean my floor?
Wash the floor with hot water (not boiling) and methylated spirits (1/4 cup meths to 5 litres of hot water), using Sabco squeeze-type mop
Do you provide timber floor assessment services for insurance claims?
Yes, we do. We work on behalf of insurance companies to provide professional assessments of damaged timber floors.
Do you have experience working with insurance companies on timber floor repairs?
Yes, we do. We are established with several insurance companies and completed numerous timber floor repair projects. You can count on our expertise and professionalism in dealing with insurance-related repairs.
What do I need to do before the floor sander arrives?
Firstly, the customer needs to ensure the floor is cleared of all furniture. Plants, pets (including goldfish &; birds need to be removed). Do not leave any unsealed food out and clear all surfaces.
Wash the floors (ideally the day before) with 3 parts hot water / 1-part methylated spirits (3 cups to 1).
Can I stay in my home while the work is being completed?
Preferably not. We recommend that you find alternative accommodation as access to the floors will be restricted due to the need for a certain amount of drying time each day, which means you are unable to walk on the floor. The smell is also very strong if moisture-cured polyurethane is used and we advise that you don’t re-enter until 24 hours after the final coat.
If you opt for water-based polyurethane, then you may stay in the house while we carry out the work or move back in the day after we apply the final coat, as it’s faster drying and the fumes are not a concern.
When can I walk on my floors again?
You need to wait at least 24 hours after our final coat until you walk on the floor again. We also recommend that you remove shoes and only walk on your floors in dry socks or dry bare feet for the first 7 days as it takes this long for the polyurethane to fully cure.
You are able to move furniture back after 4 days of the final coat, but ensure you don’t drag it, you lift and place it.
How long does the process take?
For a standard re-sand and polyurethane job we recommend allowing 3 to 4 days (of course depending on how large the area is). This time allows for the drying times between coats.
Can you do the floors around other tradesmen?
For the best results ensure all other tradesmen have completed their work or are away from the floor before the floor sanding begins. Carpentry, electrical, plastering, plumbing and glazing must ideally be completed before work on the floor can start. We require full use of the floor area and can not risk foot prints being left in our coating by tradesmen.
How much dust is involved when sanding my floors?
One of the most common misconceptions is that having your floors sanded can result in a house full of dust. This is not true. There will be some dust created, but it is also in our best interest to keep the dust minimal too as it can ruin the finish of the polyurethane coating.
Our machines are fitted with vacuum systems and the floor is also vacuumed numerous times throughout the process and job, however naturally there is still some airborne dust produced, which is minimal.
We recommend covering or removing TV’s / stereo’s etc whilst we are sanding.
How long will the smell of moisture cured polyurethane hang around?
Generally 3 to 4 days. It varies from house to house and depending on what the weather conditions are. We would advise opening it all up as much as possible when you re-enter 24 hours after the final coat.
What is the difference between moisture cured and water borne polyurethane?
Moisture cured takes up to 24 hours to dry. It is solvent based and is very strong and toxic smelling. Moisture cure is the hardest wearing polyurethane and great for heavy traffic areas or for people with larger dogs.
Water borne only takes up to 4-6 hours to dry. It is water based and is non-smelling and non-toxic. It is also hard wearing, but not as hardy as the moisture cure. Both moisture cure &; water based will look the same when finished.
What types of finishes are available to me? Will my floors be shiny?
We offer three different finishes in the polyurethane’s we use as listed below. We also work with Hard Wax Oil if you’d prefer to look at that option, which is more expensive but also brings up a lovely finish.
Low Sheen (Matt)
Is hard wearing and hides scratches and marks on the floor. It is a flatter finish and focused more on the wood rather than the gloss level. A great finish for all timber species and is particularly good for use on floors with children or pets in the home. Ideal for kitchen and living areas.
Satin (Semi Gloss)
Is a moderately shiny, hard wearing all round finish that combines the glow of gloss with the subtlety of a traditional wax finish, being less reflective.
Is the shiniest and most reflective finish. It is hard wearing, but shows scratches and dirty marks. Glare can be a problem in areas with direct sun and shows dirty marks due to highly reflective finish. Not a good finish with children or pets in the home. Looks fantastic on dark timbers.
Please contact us to discuss which finish will be best suited your requirements.
What about pets, can they be left in the house?
As with yourself, we recommend taking pets with you while the work is being completed on your floors.